In the aftermath of COVID-19, most of the business sectors have started to use omnichannel services that blend offline and online service channels. While this is highly beneficial for sales and market

In today's competitive market, every business is focused on delivering excellent customer service. One of the best ways to ensure the same is by keeping track of the customer service level. While ther

Customer service is a process that is constantly evolving. Businesses need to constantly adapt to market changes and customer expectations to ensure customer loyalty. With the coronavirus having a maj

Customer experience has become a major factor in today's competitive market environment. Managing customer expectations and delivering superior customer experiences has become a core factor in determi

Average Handle Time (AHT) indicates the average time it takes for a business to handle a customer interaction. It is one of the most important customer service metric as it clearly shows the efficienc

The automobile dealerships market (cars and 2-wheelers) is a fiercely competitive market. The line between Acquisition and Retention has blurred; the revenue made from service & maintenance is sig

Customer support is important for any business, and it is especially critical for B2B businesses. Since B2B businesses deal with similar businesses, they are hard pressed to provide stellar customer s

If your business has a digital presence, you would most probably know that your potential customers come from various sources like the physical store, site or app. Since today's customers are present

The COVID-19 pandemic has had a colossal effect on how retailers conduct their business. With social distancing and lockdowns, retailers are thrust into the world of online retailing. Since today's cu

It is an undeniable fact that we are currently in the golden age of digital shopping. After the pandemic, there is a sharp increase in the number of digital marketplaces. Face-to-face conversations ha