How to send WhatsApp Notifications for WooCommerce orders

Date:

December 3, 2024

Updated on:

Read time:

5 mins

Written by

Yogesh Narayanan

Illustrated by

Arvin David

December 5, 2024

If you are running an ecommerce business, you would most probably know all about WooCommerce, the popular Wordpress platform. With the help of WooCommerce you can easily integrate your product and sales information on your Wordpress website and monitor your operations. While WooCommerce allows your customers to shop directly from the website, it would be a shame if they didn’t get any messages relating to their order from your business. Hence, your best option to easily engage your customers would be through none other than their favourite messaging platform - WhatsApp.

By integrating your business operations with WhatsApp Business for WooCommerce, you will unlock the power of sending timely notifications to your customers for their orders in real-time. WooCommerce-WhatsApp order automations will also enable you to manage your inventory better. So, in this post, we will walk you through the integration process and discuss the benefits of WhatsApp for Woocommerce.

Why having a WhatsApp channel for your WooCommerce store makes sense

Before we start, you might be wondering ‘why would customers order via WhatsApp - WooCommerce?’

Well, it is true that there are a lot of communication channels available to consumers. For example, you can use Facebook messenger, email or even phone calls to communicate with your customers. Sending a WhatsApp notifications just has the higher reach, it is more personalized and accessible. It is also known to all business owners that WhatsApp has risen to become one of the most preferred communication platforms. In addition, WhatsApp also allows for rich media, text, imagery and integrations. What does this mean? you can use photos, GIFs, documents, links and animated graphics for better communication. Moreover, you can create a customized broadcast segment to cross-sell targeted messages and increase sales.

Read: Instagram vs WhatsApp: Which social media platform is best for your business

Using WhatsApp Business for WooCommerce

By creating a WhatsApp widget on the WooCommerce store, you allow customers to communicate with you in real-time during their purchase. This direct support from you is what really helps to boost your sales. You can also have a two-way conversation with your customers. So, if they face any issue while purchasing, you will be there to support them. On the other hand, you can also keep the conversation going even after the sale by methods of re-engagement and customised broadcasts. So, by having WhatsApp order notifications enabled, you can start a conversation with your customers even after they have paid for their orders. This in return is going to be a significant boon for your business. So, if you really want to increase your revenues, then integrating WooCommerce with your WhatsApp Business account makes the most sense.

If you are not ready to exactly start integrating your store to WhatsApp, you can place WhatsApp click-to-chat links on your WooCommerce website. When a customer clicks on these links, they will be taken directly to your WhatsApp account. We built a free tool for this! Using this WhatsApp Link Generator, you can create links in just two steps. Place it on your WooCommerce website and social media channels.

Suggested read: A quick guide to WhatsApp Business Web

Can your users order via WhatsApp on WooCommerce?

With the help of the ‘Order on WhatsApp for WooCommerce’ plugin, your customers can place an order for their favourite products through WhatsApp. WooCommerce allows you to add a WhatsApp button on your Shop, Products & Cart pages. This allows your customers to not only place orders directly from WhatsApp but also share product details to others. Here is an example on how your users can order easily via Gallaboxs' WhatsApp on Woocommerce:

How to send WhatsApp order notifications on WooCommerce?

We’ve seen that WhatsApp can be a great partner to your WooCommerce store. Let’s now look at how you can integrate WhatsApp with your WooCommerce profile with the help of Gallabox. The following templates will help you send WhatsApp order notifications on WooCommerce.

11 Templates for WhatsApp notifications via WooCommerce

The following are some of the templates that can help you improve your WooCommerce-WhatsApp game.

Customer Query

Hi (Customer Name), thanks for reaching out to us. Please let us know what we can do for you today and we’d be happy to help 😃. can_copy_tExt

FAQ List

Hi (Customer Name), thank you for reaching out! Our frequently asked questions are listed below 👇🏼 Please feel free to reach out to us directly if you haven't found what you need📱. can_copy_tExt

Customer Onboarding

Hi (Customer Name), thanks for showing interest in our products! Do you any preferences we should keep in mind? Please let us know your details below 👇🏼 We will reach out to you ASAP🤗. can_copy_tExt

Order Confirmation

Hi (Customer Name)👋🏼, thank you for ordering (product name). Please find the detailed invoice below: [invoice.pdf]. can_copy_tExt

Order Cancellation

Hi (Customer Name), we have received your order cancellation request, shall we proceed? Let us know below 👇🏼. can_copy_tExt

Buttons: Yes | Changed My Mind

Order Tracking

Hi (Customer Name), we have shipped your order (order number) and it will be delivered today🤩 You can track your order via (URL) 🚚. Need assistance? We will be happy to help 😃. can_copy_tExt

Product Review

Hi (Customer Name), thanks for ordering from (company name)💙 We'd love to hear your feedback! Do you have a few minutes to review our product? [review link]. can_copy_tExt

Order Discount

Hi (Customer Name), we would like to inform you that we are having a 24-hour sale, all products for ONLY today will be at 30% off 😍😍😍. Shop Now (link). can_copy_tExt

Order Delayed

Hi (Customer Name), we deeply apologize for the delay in your order delivery for (product name) 😢 Our delivery partners have assured us that it will be delivered by (estimated date). Thank you for your patience 🙏🏼. can_copy_tExt

Try out our WooCommerce COD Confirmation Bot today!

Product Launch

Hi (Customer Name), we would like to inform you that we have launched a host of new products 🛍 All orders will be delivered within 2 to 5 business days ⚡We can also customize our products! Happy Shopping 😁. can_copy_tExt

Product Promo Code

Hi (Customer Name), thanks for buying (product name). Here’s a promo code just for you DHY45. Get a 45% discount upto Rs. 500 on your next purchase 😎. can_copy_tExt

Read More: Tips to master WhatsApp Business Broadcast: Send bulk messages to your customers in a few easy steps

Drive revenue on your WooCommerce WhatsApp store with Gallabox

By using WhatsApp for WooCommerce, you can increase your customer satisfaction and streamline your sales & marketing. This allows you to rapidly improve your ROIs. If you don’t know where to start, then you can choose a WhatsApp Business Partner like Gallabox. Gallabox provides excellent WhatsApp integrations and management solutions for businesses of all sectors and sizes. With the help of Gallabox, you can integrate your business on WhatsApp and manage your WooCommerce sales & conversation using a simple dashboard. You can now power your WhatsApp Business with Gallabox’s 7-day free trial.