The increasing use of technology in everyday life is changing the way students and parents acquire information. With the increment in digitization educational institutes prefer to inform their students, teachers and parents on their most used communication platform - WhatsApp. Manually keying in alerts and updates is a time consuming process, and to reduce this human intervention many institutions have started employing WhatsApp Chatbots. Educational chatbots are an excellent way to transform the way institutions engage with their students and parents.
How WhatsApp Chatbots can help educational institutions
Chatbots can help educational institutions streamline work processes, enhance communication and improve customer experience.
1. Message students and parents, without sending a single email
2. Remind students about homework tasks and other important events
3. Send exam results in real time
4. Use the same platform to send messages to all students, parents and teachers
5. Send out emergency notifications
6. Let students check on the status of their requests
7. Hand out important information faster
8. Make administrative work easier for the staff
9. Provide career counselling to students, through artificial intelligence
10. Make your educational institution available 24/7
Here is an example of how chatbot helps education industry:
Read on WhatsApp Chatbot for Business: How to Create a WhatsApp Bot in 2022
6 Educational Chatbot Templates for 2022
A WhatsApp Chatbot is the most efficient way to communicate with students, parents and teachers. In our previous blogs about No-Code WhatsApp Chatbots.
Now that we have established the importance of chatbots in your business communications, let's take a look at how you can build no-code educational WhatsApp Chatbots on Gallabox using our templates. Try out our no-code Education bot templates now!
1. Welcome Message Template:
The first step to creating your chatbot is to create a Hi/ Welcome Message with a list of options from which your students can choose their required needs. This message should be an 'ask a question' card as the input of the user is required.
Name: welcome_message
Question:
Hi {{contact.name}}, Welcome to (Institute name)!😎. Tell us how we can be of help to you today. Please choose from the list below. can_copy_tExt
Options: Select Course | Enrollment Form | Change Tutor | Speak to Counsellor | Student Support
Suggested read: 27 Best WhatsApp Business Greeting Messages (Copy Now!)
2. Template to select courses:
Here is a template for any online/offline academy that has a variety of courses to choose from. Since the input of the user is required this card will be an 'ask a question'. From the specific course selected a ' send a message' card can be placed to give the user all the information they require. This will end the bot flow unless you would like to create a 'back to main menu' option. To know about course fee try out our no-code "Course Fee Bot" now!
a) Select Course - Ask a Question Card
Name: select_course
Question:
Thank you for taking an interest in (academy name)'s courses! 🙌. Which course would you like to know more about today? can_copy_tExt
Options: Advanced English | Algebraic Equations | Environmental Science | Dynamic Physics | Organic Chemistry
b) Course Information - Send a Message Card
Name: adv_eng | alg_equ | envi_sci | dyn_phy | org_chem
Message:
You will find all the information about our (name of course) course in the below document. We hope to have you on board with us soon!😊 can_copy_tExt
Attachment: Advanced English.pdf | Algebraic Equations.pdf | Environmental Science.pdf | Dynamic Physics.pdf | Organic Chemistry.pdf
Try out our no-code "Course Discovery Bot" now!
3. Enrollment form template:
If your Institute has an admission/ enrollment form, this can be sent to prospective students via your WhatsApp chatbot thereby streamlining your admission processes. Here is a chatbot template that kicks starts from your welcome message, like your course selector template it will begin with a 'ask a question' card and end with a 'send a message' card.
a) Select Course - Ask a Question Card
Name: course_select
Question:
We are so excited to have you onboard with us at (institute name) 😍. Which course would you like to enroll for: can_copy_tExt
Options: Advanced English | Algebraic Equations | Environmental Science | Dynamic Physics | Organic Chemistry
b) Enrollment Form - Send a Message Card
Name: adv_eng | alg_equ | envi_sci | dyn_phy | org_chem
Message:
Our (name of course) course is one of the finest courses for beginners and intermediate learners. To join please follow the link to our enrollment form: [enrollment form link]. We hope to have you on board with us soon!😊.
Regards,
(Academy name). can_copy_tExt
Try out our no-code "Student Registration Bot" now!
4. Template to change tutors:
If your academy has the option of switching tutors/professors then this template is the best fitting for you. Employ these 'ask a question' and 'send a message' cards based on the students preference of wanting to change the tutor on their own or by giving them the option of assignment from your counsellors.
a) Change Tutor - Ask a Question Card
Name: chn_tutor
Question:
We are sorry to hear about your change in tutor!😢. Please select your current tutor from the list below: can_copy_tExt
Options: Prof. Priya S. | Prof. Jaishankar | Prof. Sivapriya | Prof. Vidya R.
b) Choose New Tutor/Assign - Ask a Question Card
Name: choose_na
Question:
Our professor's are equipped to provide you with the best of learning! Would you like us to assign a new tutor to you?😊 can_copy_tExt
Options: Assign Tutor For Me | I Will Choose
c) Assign Tutor - Send a Message Card
Name: assign_tutor
Message:
Our team of counsellor's are choosing the right professor for you. Please give our superstars a few minutes to get back to you on your request. Thank you for your patience❤.
Regards
(Academy name) can_copy_tExt
d) Choose New Tutor - Ask a Question Card
Name: choose_new
Question:
Our team of professors are excited to impart their knowledge onto you👍. Please select your new tutor from the below list: can_copy_tExt
Options: Prof. Priya S. | Prof. Jaishankar | Prof. Sivapriya | Prof. Vidya R.
e) New Tutor - Send a Message Card
Name: tutor_new
Message:
We have received your request to change tutors. {{response.choose_new}} has been notified and is thrilled to have you on board! Our counsellors will get in touch with you shortly with your new schedule😃
Regards
(Academy name) can_copy_tExt
Try out our no-code "Free Trial Class Booking Bot" now!
5. Template to speak to a counsellor
All Students have concerns pertaining to their course or would like to which is the best fit for them. Wanting to speak to a counsellor is a crucial part of the admission process. Here is a short template to 'send a message' and assign the conversation to a specific counsellor.
a)Speak to a Counsellor - Send a Message Card
Name: spk_counsellor
Message:
Our team of counsellor's are gearing up to address your concerns. Please give our superstars a few minutes to get back to you on your request. Thank you for your patience❤
Regards
(Academy name). can_copy_tExt
Assign Type: Assign Conversation > Select your Counsellor
Try out our no-code "Parent Testimonial Bot" now!
6. Template for student support bot
Lastly 24x7 student support is of the utmost importance to any educational bot. In this template we will see how you can use an 'ask a question' and 'send a message' card with an action of sending the conversation to the unassigned bucket on your Gallabox account. Your support agents or counsellors can take up this chat based on their availability.
a) Student Support - Ask a Question Card
Name: stud_supp
Question:
How may we help you today? Please choose from the list below: can_copy_tExt
Options: Payment Issues | Reschedule Class | Pending Assignments | Others
b)Speak to Agent/Counsellor - Send a Message Card
Name: support_1
Message:
We have noticed that you have and issue with {{response.stud_supp}}. We will transfer your conversation to an available agent to address your issue. Thank you for your patience 💖
Regards
(Academy name) can_copy_tExt
Assign Type: Unassign Conversation
While traditional methods have worked in the past, their effectiveness has now been reduced. Modern, tech-based methods allow for fast and comprehensive access to information. Chatbots are fast, and many users can benefit from their services at the same time. For students, timely access to information is key. Application-based or web-based chatbots can be handy when it comes to seeking information. If you would like to create your very own no-code WhatsApp Chatbot for your institution then book a demo with us today!
If you do not want to use a chatbot for your educational institute's website, you can place WhatsApp click-to-chat links on your site. Use this WhatsApp Link Generator to create one for your website and learn how you can nudge users into texting you on WhatsApp.
Further Reading:
We hope you found this article useful! Here are some other articles we think you might like,
